Claims Information

Neverlost an Tire & Wheel Guarantee Claim Reimbursement Procedure

After receiving an authorization number and approval to proceed with repairs and/or replacement the service facility needs to advise the Claims Processor how to handle the reimbursement of the claim. The options are:

a)
Service facility will not charge the customer and will submit the claim for reimbursement directly (via fax) to the Claims Processor. Claims Processor will call the service facility and make a payment to the service facility using an American Express card within 24 hours.
b)
Service facility is charging the customer for the repair and the customer will submit the claim for reimbursement (via fax or U.S. Mail) directly to the Claims Processor.

OPTION A: SERVICE FACILITY WILL NOT CHARGE CUSTOMER

For payment of the claim using American Express directly to the service facility, the following documentation must be forwarded by the service facility to the Claims Processor via fax during the hours of 9 AM-5PM EST. The Claims Processor fax number is 330-499-3958.
  • A copy of the invoice with the authorization code written on it. If the invoice does not contain all of the following information the Claims Processor will also need a copy of the Guarantee.
    1. The covered vehicle's Vehicle Identification Number (VIN),
    2. The year, make, and model of the covered vehicle,
    3. The full name and address of the Guarantee Holder.
  • All documents must be completely legible.

After the above documents have been faxed the Claims Processor will call the service facility with a American Express credit card number to pay the claim. After the service facility runs the credit card number through their credit card processing machine the service facility must fax the receipt from the transaction back to the Claims Processor at 330-499-3958, immediately.

NOTE: IF THE RECEIPT IS NOT FAXED BACK IMMEDIATELY THE CLAIMS PROCESSOR WILL PROTEST THE CREDIT CARD CHARGES!

OPTION B: GUARANTEE HOLDER PAYS SERVICE FACILITY AND SEEKS REIMBURSEMENT FOR THE CLAIM

If the guarantee holder is submitting a claim for reimbursement directly to the Claims Processor they should either fax or mail the following to the Claims Processor:
  • A copy of the invoice with the authorization code written on it. If the invoice does not contain all of the following information the Claims Processor will also need a copy of the Guarantee.
    1. The covered vehicle's Vehicle Identification Number (VIN),
    2. The year, make, and model of the covered vehicle,
    3. The full name and address of the Guarantee Holder.
  • The Guarantee Holder should include their CURRENT address and a day time phone number on a separate sheet of paper.
  • All documents must be completely legible.

These documents should be submitted via fax to 330-499-3958 or mailed to:

  TNS Insurance Agency
Tire and Wheel Guarantee Claims Processing
6315 Whipple Avenue, NW
North Canton, Ohio 44720

The Guarantee Holder will receive a reimbursement check from the Claims Processor within ten days of the receipt of the above referenced information.

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